RESPONSIBLE SOCIAL GAMING
Smiles Casino Responsible Social Gaming Policy
Smiles Casino believes in responsible gameplay and is committed to providing measures to our customers should they wish to limit their gameplay or exclude themselves from gameplay altogether.
Playing at Smiles Casino should be for entertainment purposes only and should never be played as a means to generate income. Gameplay should never interfere with your daily responsibilities, and should be played in moderation. You should not play if you are under the influence of any substance, or if you feel you are not in control in any way. Smiles Casino offers all eligible players of at least twenty-one (21) years of age, gameplay management options, which allow you to choose how to limit your play in various ways, take a break, or self exclude at any time. You can set some of these options directly from the My Account section, and then selecting Responsible Social Gaming, or by contacting [email protected].
Gameplay Management Options:
Session Reminder - when activated, this tool will alert you after you have been logged in for a specified amount of time.
Purchase Limit - you can limit the amounts you can spend in the Coin Store. You can set the total purchase amount you wish to be limited to within a day, week, or month by contacting [email protected].
Time Limit - you can limit the total amount of time you will be able to play. You can set the total number of hours you wish to be limited to within a day, week, or month by contacting [email protected].
Take A Break - you will be restricted from participating in any gameplay for the selected period of time. The take a break periods available are: 1 day, 3 days, 7 days, 1 month, and 3 months. Please note: during this time, you may still receive our marketing. Please contact [email protected]. with which limit option you would like set.
Self Exclusion - contact [email protected]. to exclude yourself from Smiles Casino. Once activated, you will no longer be able to play on Smiles Casino, nor will you have any access to your account for a minimum period of six months. Once implemented, your self-exclusion cannot be canceled until the time limit has fully elapsed. All access to your account will be blocked. We will make all reasonable efforts to ensure that you will no longer receive any further marketing directly from Smiles Casino. We strongly encourage that any self excluding player take appropriate action to remove exposure to our marketing via social media channels.
Please note: Smiles Casino, at its sole discretion, reserves the right to impose a Break or Exclusion on any player.
Should you choose to submit a purchase limit, time limit, take a break or self-exclusion request, we will endeavor to apply your limits as soon as practically possible; however, please note that this process takes a reasonable working period to implement. The timeout will not come into effect until it has been fully implemented and this has been communicated to you in writing. If after this you find that any such request has not taken effect, it is your sole responsibility to inform us immediately.
Responsible Gameplay Resources
For tips on keeping a healthy balance of gameplay and other activities, click here.
To learn more about the symptoms, diagnosis, treatment, and the prevention of computer gameplay addiction, please see the information on this page.
If you or someone you know has a problem with computer gameplay addiction, please contact GAA for support services.
Please note: The above resources are independent organizations and are not affiliated with Smiles Casino in any way.
Player Protection Policy
Parental control is a vital aspect of responsible gameplay. Smiles Casino strongly recommends ensuring the safety of minors by preventing access to your account. This includes, but is not limited to keeping your login credentials safe, not leaving your computer or device unattended around minors, keeping your financial information safe, and preventing a minor’s access to inappropriate websites by implementing the strict use of internet filtering software.