FREQUENTLY ASKED QUESTIONS

IS IT LEGAL TO PLAY ON SMILES CASINO?

We are proud to offer a safe, secure, and legal social casino experience. Smiles Casino can be enjoyed in 38 states in the US and you can rest assured that we adhere to all applicable laws in the states that we operate. Smiles Casino works with the foremost legal experts in the country to ensure we are fully compliant with the necessary regulations under sweepstakes laws.

WHAT IS A SOCIAL CASINO?

Social casinos provide a free-to-play gaming experience where you can play Vegas-style casino games safely and securely online via our website or app. There is no requirement to purchase to participate and users can experience all the fun and enjoyment of a casino-style games from home, or on the go.

DOES IT COST ANYTHING TO PLAY ON SMILES CASINO?

Creating an account is completely free. There is no purchase or payment necessary to participate at Smiles Casino.

Users receive free virtual coins when they join and these are used to play social casino games online.

How can I increase my chances of winning?

You can't! Winning is purely based on chance and any purchases or payments made will have zero impact on your chances of winning. Social slot games are based on a Random Number Generator (RNG) to determine the outcome of a game round and everyone has an equal chance to win.

Where can I play Smiles Casino games?

Smiles Social Casino is available in all states with the exception of New York, New Jersey, Nevada, Maryland, Montana, Connecticut, Louisiana, Delaware, Washington, Kentucky, Michigan, and Idaho. Games can be enjoyed from your desktop or laptop computer, as well as on mobile and tablet devices. There is no need to download any software!

Which games can I play?

We offer over 900 different casino-style games. We’re constantly working to bring in the newest and most exciting games so keep your eyes peeled for new games which are added regularly. Everyone has their own favorites so we’ve got something for everyone. From candy-themed social casino slot games to classic Vegas-style fruit slots, to instant win arcade-style games, Smiles Casino has a game for you.

How do I get free coins to play social casino games?

It is not possible to buy Smile Coins but we offer several ways for these to be claimed for free. When users create an account at Smiles Casino, they will receive a welcome package which includes free Gold Coins and free Smile Coins. We also offer free Gold and Smile Coins for free once every day just for logging in to the site.

Following us on social media and checking our emails to you will give you more chances to win free Smile Coins. We run no-cost contests and promotions regularly which award prizes in the form of Gold and Smile Coins.

Users can also mail in a written request by post to receive Smile Coins for free.

What are Smile Coins versus Gold Coins?

Smile Coins are Gold Coins are two separate currencies that are used to play our social casino games.

Gold Coins offer the chance to participate in casino-style games in a social casino environment and can only be used on Smiles Casino. They can be obtained for free or purchased in the Smiles Casino Coin Store. Additional Gold Coins may be won through participating in games in the Gold Coins mode.

Smile Coins are used in Smile Coins games. These coins can only be used on Smiles Casino and it is not possible to buy Smile Coins at the Coin Store or anywhere else. There are a number of ways to claim Smile Coins for free including by creating an account, logging in daily, posting a written request or via our free promotions and contests, including on our social media channels.

How are Unplayed Smile Coins different to Redeemable Smile Coins?

Any Smile Coins that users receive - whichever way they are received - start as Unplayed Smile Coins. When these are used to participate in social casino games, any prizes won are awarded back to users as Redeemable Smile Coins. Users can either enter more Smile Coins games or redeem these for prizes, as long as the redemption requirements are fulfilled.

Is it safe to play on Smiles Casino?

We are very serious about ensuring the safety and security of our users. Any and all information is stored securely. We take great care in verifying user information and follow strict KYC (Know Your Customer) guidelines. First you will need to take a selfie and a photo of a government-issued ID. We then ask for your personal information and a proof of address. Finally we ask for your bank information and a copy of your bank statement. This ensures that we will always be able to quickly and efficiently redeem prizes to your bank account.

Upon receiving this information, Smiles Casino may then have these details verified to ensure they are correct so that they are in compliance with all legal requirements.

Smiles Casino is committed to providing a place for responsible gameplay and provides a number of tools to users, ranging from setting limits to excluding themselves from gameplay entirely.

If you ever have any questions or concerns please feel free to contact our Customer Support Team.